Frequently Asked Questions
Everything you need to know about shopping for authentic pre-owned luxury.
How do you guarantee the authenticity of your handbags?
Every item in our collection undergoes a rigorous multi-point inspection by our in-house experts and third-party authentication services to ensure 100% authenticity before being listed.
What kind of condition can I expect from the bags?
We use a standardized grading scale ranging from 'Gently Used' to 'Pristine.' Detailed descriptions and high-resolution photos are provided for every item to highlight any minor signs of wear.
What is your return policy for pre-owned items?
We offer a 14-day return window for all handbags, provided the security tag remains attached and the item is in the same condition as when it was received.
Do you offer international shipping?
Yes, we ship worldwide via insured express couriers. Please note that customs duties and taxes are the responsibility of the buyer and vary by country.
Will my handbag come with its original box and dust bag?
If the original packaging, dust bag, or authenticity cards are available, they will be explicitly mentioned in the product description. If not, we provide a complimentary custom dust bag for protection.
What payment methods do you accept?
We accept all major credit cards, PayPal, and flexible financing options like Affirm and Klarna, allowing you to pay for your luxury purchase over time.